To record: Open the Game Bar while you’re experiencing a problem by pressing the Windows logo key + G on your keyboard to capture videos and screenshots while issues occur.Screenshots/short recordings of the issue.A detailed description of the issue with any troubleshooting steps taken, including.Your license type, either active trial or paid subscription with contract number.Your partner's business name, contact name and business email address (if applicable).Your company/customer's name, business email address and location.A brief description of the problem needing technical support.To ensure your technical support case can be dealt with appropriately, please provide the following information when sending an email to technical support: Should you require support regarding licensing issues or non-technical post-sales questions, please contact sales via this webform.

All technical support issues and technical questions can be sent to.Hotmail, Gmail, Yahoo, etc.) will slow down the resolution of your case as we cannot validate your active subscription. *Contacting our Support team via a non-business email address (e.g. Should you require support regarding licensing issues or non-technical post-sales questions, please contact sales via this webform. Ĭheck our changelog to see all the additions, changes, and fixes that have been implemented in the Lansweeper software. Want to join our blooming community? Get access here. Review our Lansweeper Community, where you can find the answers to commonly asked questions or even ask questions yourself. Our knowledge base is available to you 24/7. You can also find the latest Lansweeper installer right here.Ĭonsult our extensive knowledge base, which covers how-to guides on all Lansweeper features and troubleshooting guides for common issues. Update Lansweeper to the latest version by following the steps in this guide. Therefore, before contacting Technical Support, we recommend taking the following steps: Lansweeper is updated regularly to allow our users to enjoy new features & bug fixes based on our community's valuable feedback. Contact Support Before Contacting Technical Support

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